FAQs & Policies
What is the current production time?
The current production time is approximately 8-10 business days + 2-5 business days shipping time (to locations in the USA)
How do I tell you what personalization I would like for my order?
Please include your specifications in the optional "Note" section during checkout. You will find what information is needed in each item's description. Failing to provide the information necessary to fulfill your order will result in a delay in processing. If you forgot to include the details, please send us a message immediately.
How do I create a custom order?
We absolutely love doing custom items for our customers. If you have a vision, send us a message. We'll work with you to create the customizations.
How long will it take for you to create my order?
Our current production times are posted at the bottom of each page, as well as at the top of this page. These production times are estimates, and they may vary depending on the item(s) of interest. We do offer Rush options ($15 fee to produce 1-2 items in 1-2 business days, $30 fee to produce 3 or more items in 1-2 business days). Please contact us prior to purchasing to ensure we have the items in stock to rush.
Once You Have Shipped My Order How Long Will It Take For Me To Receive It?
- If you are located within the US, once the order is shipped, it generally takes 1-7 business days to arrive.
- If you are located outside the US please be aware that International orders can take 2-8 weeks to arrive depending on customs. Most orders are shipped the most economical way. If you would like to upgrade to Express mail please convo us for a shipping quote. All orders shipped outside the US may have duty or tax fees that your country might charge you. These are fees that we cannot quote you for and that we will not be held responsible for. Please purchase accordingly and cautiously - be aware that you might have to pay duty or tax fees upon accepting your order. We charge actual shipping fees only.
I tracked my package & it says "delivered" but I never received it. What should I do?
Do you accept returns and/or exchanges?
All items are made-to-order and permanently engraved/customized. Therefore, we do not accept returns or exchanges. However, if we made an error on your order, please contact us immediately, and we will replace the item(s) at no cost to you.
Do you accept order cancellations?
We gladly accept cancellations.
A cancellation request must be received within 24 hours of purchase.
What is your refund policy?
We want our customers to be 100% happy with their purchases. Please contact us immediately if there are any issues. We will work with each customer to resolve any issues and answer questions. Refunds may be given on a case by case basis, if an error was made on our end. Please be sure to read our current production and shipping times, as there will be no refunds given to customers who haven't read them prior to purchasing.
We love to see our products featured on blogs and in print. We truly appreciate your interest! We offer samples of our work for larger print publications. For articles & photo shoots, please send us a message with your requests. Please send us a link to the published article or send a hard copy of any use of our products & images. Thanks so much!